-Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.
-Support and provide superior service via phones, e-mails and faxes as a receiver and caller
-Use questioning and listening skills that support effective telephone communication.
-Research required information using available resources
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally
-Provide customers with product and service information
-Enter customer information and process service transactions.
-Identify and escalate priority issues, route calls to appropriate resource
-Follow up customer calls where necessary
-Complete call logs
-Effectively deal with job stress, angry callers, and upset customers
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Apply the elements of building positive rapport with different types of customers over the phone.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Apply appropriate actions to effectively control a telephone call.
-Meets commitments to customers and organisation
-Other duties as assigned.
-Display Time flexibility towards shifts as per the requirement.
31st March - 1st April 2014 @ 10 AM - 5 PM
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