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IndusInd Bank Walkins For Freshers On 31st March and 1st April | 2014 | freshers bazaar
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IndusInd Bank Ltd
Any graduate
0 to 1- Years
Hiring Process:
Job description:
Desirable Skills:
Contact Person:
Job role:
Customer Service Executive
Job Description:
-Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information. -Support and provide superior service via phones, e-mails and faxes as a receiver and caller -Use questioning and listening skills that support effective telephone communication. -Research required information using available resources -Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. -Understand the impact of attitude in handling calls professionally -Provide customers with product and service information -Enter customer information and process service transactions. -Identify and escalate priority issues, route calls to appropriate resource -Follow up customer calls where necessary -Complete call logs -Effectively deal with job stress, angry callers, and upset customers -Use the most appropriate way to communicate with different behavior types on the telephone. -Apply the elements of building positive rapport with different types of customers over the phone. -Apply the proper telephone etiquette to satisfy various customer situations. -Apply appropriate actions to effectively control a telephone call. -Meets commitments to customers and organisation -Other duties as assigned. -Display Time flexibility towards shifts as per the requirement.
Walkin Date:
31st March - 1st April 2014 @ 10 AM - 5 PM
IndusInd Bank, Karapakkam Chennai.

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