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Honeywell Hiring Technical Support Assistant On April @ Gurgaon | 2014 | freshers bazaar
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Honeywell Technology Solutions
Bachelors Degree
1 - 3 -Years
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Job role:
Technical Support Assistant
-Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction. -Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality. -Have an individual development plan to improve skill set to Tech Support Specialist responsibilities. -Seek feedback from immediate supervisors via 1-O-1 or metrics discussion -Seek knowledge sharing sessions with HD/SA for self improvement -Work closely with immediate supervisor for all performance, learning and development aspects.
-Able to operate PC based programs in a Windows environment. -Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner. -Takes initiative to lead and supports team members in dealing with change. -Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department. -Maximizes productivity levels while providing world class customer service. -Displays effective problem solving skills. -Demonstrates effective use of soft skills - listening, probing and questioning. -Effective communication skills and appropriate usage of the English language -Flexibility to work in shifts


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